Frequently Asked Questions

Have a question about IKEA FAMILY? Take a look at our FAQs. If you don't find the answer you're looking for, feel free to send us an email.

You can sign up using any of the IKEA FAMILY kiosks available in the store or online through our website: https://family.ikea.eg And it's FREE!

At this time, accounts created for IKEA online shopping do not share information with IKEA FAMILY accounts, so if you've created an IKEA account at http://www.IKEA.eg, you'll see that your information is not shared with the IKEA FAMILY form; changes made on one form will not be reflected in the other. Please note that the IKEA FAMILY form has some unique questions, so you should make any profile updates through IKEA FAMILY.

IKEA FAMILY is different from other loyalty programs. Instead of collecting points for an extended period of time or rebates, you'll enjoy great offers and instant discount on selected products, services and you will also enjoy free coffee or tea every time you buy a meal at the restaurant (except weekends and public holidays).

You can currently use your card at the IKEA store that has IKEA FAMILY. Be sure to scan your card at checkout every time you visit. That way, you'll be sure to get member pricing on discounted items.

Yes, you should ALWAYS use your IKEA FAMILY card, no matter what IKEA products you're buying. As you'll help IKEA learn how to provide you with the best possible offers in the future.

Anyone over the age of 18 can join IKEA FAMILY. And it's FREE!

To cancel your membership, send us an email at: ikeafamily@mail.info.ikea.eg with your name, username and IKEA FAMILY Card number. Your request will be processed within five business days

No. Using your IKEA FAMILY Card for purchases made through online IKEA Home Shopping is NOT available at this time.

Yes. Within the set period of the purchase date, as long as you have your receipt, and the product adheres to all regular IKEA return policies, you'll be refunded the discounted IKEA FAMILY price of the product. Please check in store for more details or on the website https://family.ikea.eg

No, not as of now. More details or on the website https://family.ikea.eg

Average of 20% on the IKEA FAMILY range in addition to the selected articles across the store.

By joining IKEA FAMILY you'll get the membership card then you can enjoy great offers and instant discount on selected products, services and you will also enjoy free coffee or tea every time you buy a meal at the restaurant (except weekends & holidays).

We launched this program to provide the best service for our customers during their visit to the IKEA store, and for them to enjoy the instant benefits and offers available for IKEA FAMILY members with the IKEA store.

A lot of selected products are part of the IKEA FAMILY offers:

  • Member prices on select IKEA products
  • Member prices on select food offers
  • Member prices on select services offer
  • Members have 60 days return policy
  • Free coffee or tea every time you buy a meal at the restaurant (weekdays only with the purchase of a meal).

We have several kiosks within the store:

  • At store entrance
  • At the IKEA FAMILY section on the top floor
  • At the area before reaching the cashiers’ section

Next time you visit the store, simply stop by one of the IKEA FAMILY kiosks and log in, then select the option to get a replacement card.

Don't worry—there's absolutely no risk of someone accessing your personal details if they have your IKEA FAMILY Card; none of your personal information is associated with it. Simply get a replacement card from the IKEA FAMILY kiosk next time you visit.

No, the IKEA FAMILY Card is personal to you. Your spouse or family members can enjoy the benefits of membership with his or her own account.

IKEA FAMILY is a free of charge membership: By joining IKEA FAMILY you'll get the membership card then you can enjoy great offers and instant discount on selected products, services and you will also enjoy free coffee or tea every time you buy a meal at the restaurant (weekdays only).

Yes, you should be able to, subject that:

  • IKEA in the country you are visiting have the IKEA FAMILY program.
  • IKEA in the visited country is accepting non-local cards.

Membership never expires; it stays valid as long as the program is available in our stores.

Your information is only used by IKEA and shared with other companies with Al Futtaim group to deliver to you the best offers possible.

You can log in to your profile page on the kiosks or the website https://family.ikea.eg - and change your personal details

You can always see the latest IKEA FAMILY offers by visiting the store and check the in-store kiosks to browse the complete list of discounts or refer to signage through out the store or the website https://family.ikea.eg Additionally, we'll send out monthly emails with featured offers and links to see the rest online.

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